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Genuine Product Gaurantee, Shipping & Refunds

Product Guarantee and Competitive Pricing
Although we do not accept returns in order to keep prices competitive, we guarantee our products are genuine. All Pongshop products come from either the original manufacturer or from a licensed distributor of the product. If you are not 100% satisfied that the product you received is as advertised, please write to us with photos documenting of your claim.

Standard Shipping

Standard shipping charges are applied to orders less than $75.  Orders above $75, $125, and $200 enjoy some savings off the standard rates, respectful of location.

Currently we ship within Canada only. Within Canada we use Purolator to reach most destinations. For rural addresses, we use Canada Post. For table shipments, we use Day & Ross.

The below table are the transit times for parcel delivery.

Destination Best Shipping Method With Express Option
YK, NU, NWT 3-7 business days N/A
BC 3-5 business days 1-3 business days
AB, SK, MB 3-4 business days 1-2 business day
ON, QC 1-3 business days 1-2 business day
NB, NS, PEI 2-3 business days 1-2 business days
NL 4-5 business days 1-2 business days

 For transit times to specific destinations, click here.

All shipments include tracking information which will be accessible online if you have a customer account on pongshop.ca.

 

Tables Shipping

Shipping is included to many destinations in Canada.  Additional charges may be requested for certain locations.  We cannot ship tables to PO Boxes. Sometimes we are able to ship to a nearby terminal where you may conveniently pick-up the table (please contact us for details about shipping tables to your specific destination).

pongshop.ca table tennis tables are from top table tennis brands you can trust. Competition tables are ITTF approved for the highest levels of professional competition. School tables are well-priced, durable tables that can be set-up and stored easily. Recreational tables provide yet another category to meet customer needs, and are great for home use or in your local community recreational facility.

 

Refunds
Refunds can be provided to Canadian customers only, under certain circumstances, as follows

  • If the wrong product was delivered to you, we will refund the full sale price of the item and associated taxes, as well as return postage, given the following conditions,
    • You let us know, with details, within 5 days of receiving the product.
    • You use the Purolator label we send you (by email) to return the item.
    • We receive the product back within 14 days of the receive date.
  • If within 48 hours of your purchase with us you find and can prove a cheaper price on another licensed, Canadian distributor website, we will refund you the difference, (taking into consideration exchange rate from USD to CDN, if applicable).

Returns
Pongshop does not accept returns at this time, except for the conditions described above.